Approved refunds will be processed using the original payment method wherever possible and will be completed within 14 (fourteen) business days from the date the returned product has been received and inspected by Amped.

For purchases made via Electronic Funds Transfer (EFT), customers may be required to provide:

• A bank-approved confirmation letter or proof of banking details; and
• A copy of a valid identity document.

This information is required to verify ownership of the bank account and ensure the secure processing of the refund.

Amped does not issue cash refunds under any circumstances.

1. Defective or Incorrect Products
Amped will cover the cost of return shipping and provide a refund or exchange only where a product is:

• Defective upon delivery; or
• Materially different from the product description, images, or specifications displayed on the Amped website or official marketing channels.

Any claim relating to a defective or incorrect product must be reported to Amped within 2 (two) days of delivery. Claims submitted after this period may not qualify for a refund, replacement, or reimbursement of shipping costs.

Where Amped is notified outside of the 2-day reporting period, the customer will be responsible for any shipping costs associated with returns or exchanges.

2. Returns and Exchanges
Customers may return or exchange non-defective products within 14 (fourteen) days of delivery by contacting Amped at hello@ampedtribe.co.za or 062 183 3831

To qualify for a return or exchange, products must:

2.1 Condition Requirements

• Be in their original condition and packaging.
• Not have been worn, used, washed, or damaged.
• Have only been tried on for sizing purposes.
• Include all original tags, labels, and packaging (where applicable).
• Not have been altered, repaired, customised, or modified in any way.

Amped reserves the right to refuse returns or exchanges that do not meet the above requirements.

3. Exchanges for Alternative Products

Where a customer exchanges a product for a different item, any promotional pricing, discount codes, ambassador discounts, first-time buyer discounts, or other special offers applied to the original purchase will not automatically apply to the replacement item.

The replacement product will be charged at the current listed retail price displayed on the Amped website or official sales channels at the time the exchange is processed.

4. Store Credit for Price Differences

If the replacement product selected during an exchange is of a lower value than the original product purchased, the difference will be issued as an Amped Store Credit Voucher.

Store credit vouchers:

• Are redeemable exclusively through Amped’s online store.
• Are non-transferable and not redeemable for cash.
• May be used towards future purchases until the voucher value is exhausted.

Any additional amount owing where the replacement item exceeds the value of the original purchase must be paid before the exchange is completed.

Yes — if your order has not yet been packed or dispatched. Please contact our support team on 062 183 3831 within 1 hour of placing your order, and we’ll do our best to assist.